Frequently Asked Questions
Hours of Operation
Our office is open 8:00 AM – 5:00 PM EST, Monday-Friday. During our office hours live customer service representatives are available to answer product questions, provide technical support, and assist you in placing an order.
If you need to contact us outside of our office hours, email us at firstname.lastname@example.org and we will get back to you as soon as possible
Online: Create an account or use your login to order through our website.
Email: Orders can be emailed to email@example.com.
Fax: Orders can be faxed to 610-901-3046.
Phone: Place an order with our friendly customer service team at 1-877-770-AZER.
A return authorization is required for all returns. All returns are subject to a 25% re-stocking fee. Unauthorized returns will not be accepted. Shipping costs are non-refundable. See the full policy in the below link.
Azer Scientific Return Policy
We strive to ship stock items immediately. Certain orders will require time to manufacture.
Please call to check availability and shipping terms.
We use all major shipping companies so many options are available for delivery. Expedited shipments can be arranged.
Terms of Payment
We accept Visa, MasterCard, American Express, and Discover cards.
We will also extend credit terms upon approval.
If you would like a credit application, please contact us by phone or email.
Pre-payment is required for international orders.
A full list of our SDS and other technical information sheets are located within the resources tab on our website.